At Nivaan Naturals, we take great care in crafting and packaging our products to ensure they reach you in perfect condition. All our soaps and skincare products are made with natural ingredients and undergo thorough quality checks before dispatch.
No Refunds or Returns
Due to the personal and hygienic nature of our products, we do not accept returns or provide refunds once an order has been placed and shipped. This policy ensures the safety, purity, and integrity of our products for all customers.
Damaged or Incorrect Orders
In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at meghan@nivaannatuals.in with:
- Your order number
- Photos of the product and packaging
We will review your request and, if approved, provide a replacement or store credit at our discretion.
Order Cancellations
Orders once confirmed cannot be cancelled or refunded, as we begin processing and preparing your order immediately after it is placed.
Contact Us
For any concerns, please reach out to our customer care team:
📧 meghan@nivaannatuals.in